Frequently Asked Questions
4FOnline is ready to be your next and final stop when shopping. Whether you are on the hunt for new t-shirt and curious about what size suits you best, or you have need-to-know questions about your order, you will find all the answers you need here. If you have questions that this page does not answer or any suggestions on articles, please let us know by contacting us via abc345876@gmail.com
COVID-19: Important Information & Updates
Due to additional precautions we’re taking in our warehouses, we’re experiencing delays in shipping orders and processing returns. We appreciate your patience and understanding as we work extra hard to ensure your safety as well as the safety of our teams.
Navigate 4FOnline by clicking on the categories on the top of the screen. If you are looking for something specific, simply type into the Search icon.
Browse through our selection and click on an item to be redirected to the individual product page. Here you can find information about available sizes, colors, and specific product details.
To add a product to your cart, choose the size and colour you want, then select how many you want to buy before clicking the ‘Add to Cart’ button.
To make changes to your shopping cart, click the ‘Cart’ icon at the top of the page. Now you can adjust the quantity of any item in your cart, or completely remove items.
When you’ve finished making changes, click the ‘Continue Shopping’ button to return to the online shop.
Are you feeling uncertain about making a purchase and want to wait until tomorrow? No problem! All items you found today will be saved in your shopping bag. However, these items are not reserved, so there is a risk that we might sell out in your size.
If you have already registered your e-mail address with 4FOnline, or created an account at our online shop before, you can use your e-mail address to login. Otherwise, you can check out as a guest or create an account.
- Having an account will give you access to handy features such as the address book, your personal order history… and you can track your order in your account.
- The first two steps of the checkout ask for your delivery and billing address.
- If your billing address is the same as your delivery address, simply check the checkbox and the billing address will be filled out automatically.
If you have stored an address during previous checkouts, you can also use the address book to select this address.
Next up is the payment information.
- You can pay either with Paypal or debit or credit card .
- Once you have entered all your data on this page and clicked continue, money will only be transferred from your card once you confirm your order on the next page.
- Please note that to ensure the safety of your data, your debit or credit card data will not be stored on our systems. For further information please refer to the Privacy Policy
You can order easily on our website. Our store currency is in USD. Payment can be made via PayPal or Credit Card and they will be charged at USD rate.
To purchase an item on 4FOnline:
- Find an item you want to purchase on 4FOnline.
- Choose the options you want for that item, if applicable.
- Click Add to cart. Take any of these optional steps:
- If you have one, apply the discount code in the “APPLY COUPON” field.
- You can buy some more by clicking “CONTINUE SHOPPING” button.
- To remove an item you want, click ” X “ in Shopping Cart.
- Click “PROCEED TO CHECKOUT”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
- Click “PayPal” button to choose your preferred payment method.
Your order is complete once you can view the order confirmation page on your screen. You will receive an order summary to your email.
You will receive an order confirmation email when your order has been processed. This confirms that your order has been placed successfully.
After you have placed your order at the adidas online shop, you will receive the following E-mail messages:
| Payment received: | You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will received an email to inform on cancellation. However, if you do not receive any information within 3 business days, please feel free to contact our customer service representatives. |
| Order shipped: | This means that your order has been shipped from our warehouse and it is on the way to you. This email will be sent out just after your parcel has left our warehouse. Please use the tracking-information from the carrier, included in the email, to obtain detailed tracking information. |
| Order delivered: | Once your order has been shipped you will receive an invoice for your order. |
| Order returned: | Your returned order was received at our warehouse. Your refund will be initiated, following any necessary inspections. |
Sometimes we have to cancel orders. This can be due to a number of reasons, including:
- Stock availability. It is most likely that your size ran out of stock before we could process your order.
- Payment issues. Your payment did not go through or we were not able to verify your payment details.
- Delivery address issues. You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.
You will not be charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.
In order to get a clear understanding why your order was cancelled we recommend you to contact our online shop customer service team and they will be able to assist you.
Each order number is unique on its own and we shipped our product separately due to the different completion date of the products. Hence we are unable to combine all your orders and have them shipped together.
We do! Please reach out to us at abc345876@gmail.com and we will be happy to assist you with your order.
4FOnline‘s ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checkout.
Due to the overload of our system, we don’t use a phone support service. All orders are typically placed online, rest assured, our online checkout process is secure, and your payment details are never stored. However, if you are having trouble placing your order, email our customer support team with your request, and contact information, we will be happy to assist you.
If you aren’t able to find your order confirmation email with your order number, contact our Customer support team at abc345876@gmail.com, and let us know the email address you used to place the order so we can locate the order number for you.
Contact Our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email to us at abc345876@gmail.com. Once the order is in the process to be shipped, we are not able to change the shipping address for you.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You can contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order. Depending on demand, we can’t guarantee these requests, but we promise we will try our hardest. We are only able to change or cancel your order if your request is answered before your order is processed within 12 hours from the time that the order was placed. Be sure to include details about the changes you need making: your new address, size, design, etc.
Each time you order, you’ll receive an order confirmation email as soon as your order is placed.
If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add 4FOnline to your safe list. If you haven’t received anything within 3 business days, contact our Customer support team with your name and email address used to place the order and we can confirm the order for you.
You’ll also receive a shipping notification when the shipment(s) in your order is shipped. If you haven’t received your shipping confirmation email, it is possible your order hasn’t shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Typically, it takes about 7 to 9 business days for your order to ship, but it may take longer during peak times, sales, and promos. If your order is past the stated processing time, contact our Customer support team and we can confirm the ship date for your order or see why your order is delayed.
Our standard processing time is typically 7 to 9 business days. Keep in mind, processing time may vary depending on sales and promotions.
Products are shipped from different locations within our printing network. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order). Your items will be shipped as soon as they are ready and you’ll receive a shipping notification for each shipment in your order.
The processing time is typically 7 – 9 business days. Keep in mind, processing time may vary depending on sales and promotions. Once your order is shipped, you’ll receive a shipping confirmation email. Average transit time with Standard shipping is 7 to 12 business days and doesn’t include weekends or holidays, plus additional processing and transit time depending on local delivery. However, delays can occur in transit or hold at the customs office, so it’s possible to take up to 4 weeks for an order to be delivered.
With all the uncertainty surrounding the recent Coronoavirus (COVID-19) outbreak, we are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. Given the capacity and redundancy, we do not expect a disruption in production and fulfillment for most products at this time. Currently, unless otherwise stated on the product page, any orders are being fulfilled and shipped within the expected processing time. As this situation is quickly evolving, we are continually monitoring and will notify our customers as soon as possible if it begins to appear they may experience any delays or issues with their orders. You can rely on full transparency and communication from us should any delays arise.
4FOnline ships all orders directly from our manufacturing partner to you in approximately 20 business days. It takes about 7 – 9 business days to process your item, and another 7 – 12 business days to ship it to your door.
*Please note that during periods of higher than normal order volume, processing times may exceed the standard 20 business days. These include, but are not limited to, holidays and promotions.
We know you’re itching for your new goods to arrive! If your order hasn’t arrived by the time you think they should have, here are some steps you can take:
1. Check Your Order Status
If your order hasn’t arrived yet, you can start by checking your Order Status. The Track Your Order page will provide your order status.
2. Peek at the Tracking Details
If your order has shipped, you’ll have a tracking number for your shipment. You can check your tracking number at www.17track.net/en.
US Standard Shipping
If your Postal tracking number has not updated in several days, or if it shows the order as delivered and you haven’t received it, check with your local post office to see if they may be holding the order. Since some packages can be misdelivered it’s also a good idea to check outside your home or with neighbors. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. If these measures don’t work, call the carrier with the tracking number and request they confirm their tracking information is correct. Then a theft report must be filed with the US Postal Inspector so the loss can be researched.
International Standard Shipping
Keep in mind, some International shipments can be delayed at country borders, customs, or other routing destinations along the way. International orders should arrive in 1 to 3 weeks but can take up to 5 weeks for delivery. If you still don’t have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order.
3. Contact our Customer support Team
If you aren’t able to find more information about your shipment or are concerned it has gone missing in transit, contact us via abc345876@gmail.com and we’ll be able to help track down your shipment to ensure a speedy delivery.
If your package does not successfully deliver and is sent back to the courier warehouse, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
We will NOT be responsible for reimbursement, refund or re-sending the package in these instances as all returned shipments are destroyed by the courier warehouse. We would like to give you a proper expectation that the facility no longer accepts “Returned to Sender” Packages back to our Production Facility. We will just let the package be destroyed by the courier because it is not cost-effective on our side if we will have it back to our Production Facility then we will be charged again with Custom Tax Duties and other shipping charges.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. 4FOnline does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
If an item you received shows up significantly different from its description, please give our Customer Support Team a shout or simply reply to your order or shipping confirmation email within 7 days of the delivery date, including pictures of the product and your feedback. We’ll gladly send out a replacement at no extra charge!
Products are shipped from different locations within our printing network across. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).
As our supply chain takes every precaution for the health and safety of their staff members and our customers. We are experiencing crafting delays of between 10 – 15 business days on top of our usual crafting times. You may experience longer than expected delivery times.
Our #1 priority is getting your order to you as quickly as possible, without sacrificing quality and accuracy. As soon as you place your order, we send it to our warehouse for processing and shipping.
All our clothing is custom made to order. Every item is individually printed, cut, pressed and sewn according to size and takes approximately 7-9 business days before shipment.
*Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping only once we receive the items back.
We are located in the USA. We pride ourselves in providing the best possible product to ensure every customer is satisfied with our business. We currently do shipping worldwide.
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.
The Standard Shipping price is $6.99 for the first product. The order will automatically add $2.99 for each additional item.
We offer Free Standard Shipping for orders over $100. (Free Shipping is calculated on the subtotal after the discount is applied.)
We want you to receive your items as quickly as you’d like, so we offer two different options for shipping: Standard and .
*Carries may experience delays due to high seasonal shipping volume.
Shipping Information
- Orders are processed Monday-Friday (excluding holidays).
- Orders placed after the cutoff time are processed the next business day.
- Orders are not delivered on weekends or holidays.
Shipping Methods
Free Standard shipping is available for all orders over $100.00.
Standard
- Free for guest orders of $100 or more
- $6.99 for guest orders of less than $100
- $9.99 for guests regardless of order value.
We offer Free Standard Shipping for every order over $100. Every time. (Free Shipping is calculated on the subtotal after the discount is applied.)
We’ll automatically apply free standard shipping at checkout on every order (no promo code required).
International shipments may incur customs fees depending on the country and their regulations. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We aren’t responsible for any additional charges that may apply after a purchase is completed on 4FOnline.
Contact Our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email to us at abc345876@gmail.com. Once the order is in the process to be shipped, we are not able to change the shipping address for you.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You can contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order. Depending on demand, we can’t guarantee these requests, but we promise we will try our hardest. We are only able to change or cancel your order if your request is answered before your order is processed within 12 hours from the time that the order was placed. Be sure to include details about the changes you need making: your new address, size, design, etc.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
- On average, merchandise is processed and shipped from our facility 7-9 business days after purchase.
- Standard shipping/transit times apply (7-12 business days for the US and 1-3 weeks for international).
You will receive an e-mail stating that your order has shipped. To track your order, please input your tracking number here
Additional Information
- To qualify for free shipping, your pretax total due must be above the required amount.
- We process and deliver orders Monday-Friday.Non-business days are Saturday, Sunday and local holidays in destination country/region.
- Next Business Day orders placed after 2pm EST will ship the following business day.
- Please note that slower delivery may be expected for orders placed during public holidays, promotions or when we are inundated with high-volume orders.
- Shipping options may vary depending upon delivery address.
- We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
- If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
- 4FOnline is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout.
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
There are two ways to check your order tracking:
Method 1: Check the order status in your account by going to My Acccount > Orders.
- Log in to your 4FOnline account.
- Click “Order” you will see your orders.
- Click “View” you will see order current status.
Method 2: You can track your order by clicking the “Track Your Order” button located at the bottom of the homepage.
- Scroll down to the bottom and Click “Track Your Order”
- Log in to your 4FOnline account.
- Click “Track Your Order”.
- Enter your order number, you will then see the order status
If you aren’t able to find your order confirmation email with your order number, contact our Customer support team at abc345876@gmail.com, and let us know the email address you used to place the order so we can locate the order number for you.
Each time you order, you’ll receive an order confirmation email as soon as your order is placed.
If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add 4FOnline to your safe list. If you haven’t received anything within 3 business days, contact our Customer support team with your name and email address used to place the order and we can confirm the order for you.
You’ll also receive a shipping notification when the shipment(s) in your order is shipped. If you haven’t received your shipping confirmation email, it is possible your order hasn’t shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Typically, it takes about 7 to 9 business days for your order to ship, but it may take longer during peak times, sales, and promos. If your order is past the stated processing time, contact our Customer support team and we can confirm the ship date for your order or see why your order is delayed.
Tracking updates can be delayed when the parcel is:
- Going through local customs clearance procedures
- At the post office sorting center
- Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please abc345876@gmail.com.
Our standard processing time is typically 7 to 9 business days. Keep in mind, processing time may vary depending on sales and promotions.
Products are shipped from different locations within our printing network. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order). Your items will be shipped as soon as they are ready and you’ll receive a shipping notification for each shipment in your order.
The processing time is typically 7 – 9 business days. Keep in mind, processing time may vary depending on sales and promotions. Once your order is shipped, you’ll receive a shipping confirmation email. Average transit time with Standard shipping is 7 to 12 business days and doesn’t include weekends or holidays, plus additional processing and transit time depending on local delivery. However, delays can occur in transit or hold at the customs office, so it’s possible to take up to 4 weeks for an order to be delivered.
With all the uncertainty surrounding the recent Coronoavirus (COVID-19) outbreak, we are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. Given the capacity and redundancy, we do not expect a disruption in production and fulfillment for most products at this time. Currently, unless otherwise stated on the product page, any orders are being fulfilled and shipped within the expected processing time. As this situation is quickly evolving, we are continually monitoring and will notify our customers as soon as possible if it begins to appear they may experience any delays or issues with their orders. You can rely on full transparency and communication from us should any delays arise.
- Your order was shipped during our sales and promotions season.
- You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
- Your order was placed during a local public holiday.
- There were unpredictable circumstances beyond our control.
We know you’re itching for your new goods to arrive! If your order hasn’t arrived by the time you think they should have, here are some steps you can take:
1. Check Your Order Status
If your order hasn’t arrived yet, you can start by checking your Order Status. The Track Your Order page will provide your order status.
2. Peek at the Tracking Details
If your order has shipped, you’ll have a tracking number for your shipment. You can check your tracking number at www.17track.net/en.
US Standard Shipping
If your Postal tracking number has not updated in several days, or if it shows the order as delivered and you haven’t received it, check with your local post office to see if they may be holding the order. Since some packages can be misdelivered it’s also a good idea to check outside your home or with neighbors. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. If these measures don’t work, call the carrier with the tracking number and request they confirm their tracking information is correct. Then a theft report must be filed with the US Postal Inspector so the loss can be researched.
International Standard Shipping
Keep in mind, some International shipments can be delayed at country borders, customs, or other routing destinations along the way. International orders should arrive in 1 to 3 weeks but can take up to 5 weeks for delivery. If you still don’t have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order.
3. Contact our Customer support Team
If you aren’t able to find more information about your shipment or are concerned it has gone missing in transit, contact us via abc345876@gmail.com and we’ll be able to help track down your shipment to ensure a speedy delivery.
Possible reasons include:
- The delivery address is incorrect.
- Someone else signed the parcel.
- The parcel has arrived at your local post office and will be delivered in 1-2 business days.
- The parcel has been delivered and left in your mailbox.
If the shipping address is incorrect, please contact us.
If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you cannot find the package, please contact us.
Your order has just shipped out and shipping information will be updated in the coming days , we recommend you can track logistics information in next 3-7 days .
If it still showed that the logistics information is Not Found , please contact our after-sale customer service team and provide them with order number & the problem .
“Item pre-advised” means your order is ready to ship, but it has not been picked up by the shipping carrier yet. Shipping information will be updated when your parcel has been picked up by the carrier.
“Pick up” means that the parcel have been delivered in your local post office, but you need to go to post office where is nearest to your to find your parcel.
If you find that the tracking result information indicates that your parcel is under “Alert”or Undelivered”status, it means your item might undergo unusual shipping conditions.
This may be due to several reasons: refusal by the recipient, absence of the recipient, expiry of collection deadline, customs issues/or item loss, damage, etc.
Please contact us and provide our after sale customer service team with the order number, sku number and the problem.
If your package does not successfully deliver and is sent back to the courier warehouse, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
We will NOT be responsible for reimbursement, refund or re-sending the package in these instances as all returned shipments are destroyed by the courier warehouse. We would like to give you a proper expectation that the facility no longer accepts “Returned to Sender” Packages back to our Production Facility. We will just let the package be destroyed by the courier because it is not cost-effective on our side if we will have it back to our Production Facility then we will be charged again with Custom Tax Duties and other shipping charges.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. 4FOnline does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
If an item you received shows up significantly different from its description, please give our Customer Support Team a shout or simply reply to your order or shipping confirmation email within 7 days of the delivery date, including pictures of the product and your feedback. We’ll gladly send out a replacement at no extra charge!
Products are shipped from different locations within our printing network across. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).
We reserve our rights to limit the quantity of certain items to be purchased by each customer as specified on our website. If we find that any purchase order exceeds the limit, we are entitled to cancel such purchase order without prior notice and you will receive a refund in full through your payment channel.
We put our best effort into providing you with full and correct details of goods, descriptions and prices, but errors may be found. If we found any error in prices of goods, we will inform you as soon as possible and let you make your own decision as to whether you confirm your purchase order at the correct price or cancel your purchase order. If we cannot contact you within seven business days, your purchase order will be deemed cancelled. In such case, if you have made full payment for your purchase order, you will receive a refund in full. We are not bound to comply with your purchase order if prices shown on this website are incorrect (even though after your purchase order has been accepted).
Our Return Policy
Items shipped from 4FOnline can be returned within 30 days upon receipt.
Because of hygiene reasons, shapewear, underwear, pajamas and swimwear are not eligible for return.
Note: Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.
We want to be sure you’re satisfied with your order, which is custom made especially for you. If for any reason you are not completely satisfied with the products purchased from 4FOnline, contact our Customer support team to get the return instruction.
Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation letter or notice from us. Give us a shout at abc345876@gmail.com, or simply reply to your order or shipping confirmation email, including pictures of your product and your feedback. We’re happy to help!
4FOnline is not responsible for any returns lost in transit or any additional charges incurred. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If 30 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund or exchange.
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to contact our Customer Service team here or simply reply to your order or shipping confirmation email within 7 days of the delivery date, including pictures of the product and your feedback. We’ll gladly send out a replacement at no extra charge!
Because of hygiene reasons, shapewear, underwear, pajamas and swimwear are not eligible for return.
You can return your order within 30 days of receiving it. If you received items from one order in several parcels, the 30-days return period begins on the day you received the last parcel. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
The product must be unused and unworn.
The product must be in its original state and packaging with the original tags attached.
Apparel must have the original packaging and original tags attached.
Accessories must have all parts of the original packaging. Accessories must remain vacuum – sealed if it comes in a sealed packaging.
Footwear must be in the original shoe box with original tags attached. Sticker on the shoe box should not be removed or altered in any form.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:
Obtained from a source other than 4FOnline
Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
Before we can start processing your refund, we need to make sure that your returned products meet our return’s condition
As long as your product(s) meet the above criteria, we can reimburse your purchase price .If your returned product(s) don’t meet the criteria above, we cannot accept the items and unfortunately won’t be able to give you a refund.
Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.
Unfortunately, we cannot control how long it will take for your returned products to be delivered back to us. It may vary upon the preferred carrier you select to return the package.
Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Any refund is required to be issued to that same credit card you used to make an order. Shipping fee will NOT be refundable once items have been shipped. Your refund request will be processed in 3 – 4 working days, you should see the reimbursement on your account over the next couple of business days depending on your financial institution.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at abc345876@gmail.com.
We are unable to exchange the products you ordered online and had delivered to your preferred delivery address. However, you can return unwanted products for a refund, and then place a new order.
Products
Shop at 4FOnline whenever, wherever and however you want!
If you need help finding a product, use our product search at the top of any page. Simply enter either keyword(s) or a product number in the search box and press Enter.
The results of your search will be displayed on the page, with links to products or groups of products. You can then refine your search by selecting the various categories on the left-hand side of the page displaying your search results, for example: Price Range, Review, Category or even Color.
Search Tips:
- Make sure you spell search words correctly to ensure accurate results.
- Use multiple words to find specific types of products such as “running shoes”.
- Narrow the results by refining your search to a specific gender or price range.
4FOnline offers the latest and greatest gear, however, we do not carry every product that the company makes. If you can’t find a product, or we are out of a size, feel free to call our online shop Customer Service Team. If we are not getting more, we’ll do our absolute best to find a similar product for you.
At 4FOnline, a common question focuses on the sizes of our products. We provide detailed sizing charts along with product descriptions in our store for each product. To find your size, compare your measurements to the measurements of each size of a product to find the best fit.
You can also look at our sizing information for all products listed in Size Guide page.
We love helping our customers express themselves with Personal ID – a customized message that can be added to a product. All Personal ID messages must meet our guidelines.
If your Personal ID is rejected as you customize your product on 4FOnline, you’ll be prompted to enter a new Personal ID before you can complete the customization process. Your Personal ID will be rejected if it does not adhere to guidelines or is deemed inappropriate.
Personal ID Guidelines
Length and character guidelines appear on-screen as you customize (for example, 3 uppercase and/or numeric characters). The length and character options vary by product style, and not all languages or special characters are supported.
To protect the style and integrity of our brand, your Personal ID will be rejected if it contains any of the following:
- Profanity.
- Inappropriate slang.
- Insulting or discriminatory content.
- Content construed to incite violence.
- Content that we do not accept as a reflection of our brand.
We reserve the right to reject any Personal ID submission.
Feel free to contact our Customer Service Team with any questions. We’re happy to help!
Our products are mostly manufactured and shipped from the US. With each product, we always maintain US Production Standard and strictly follow quality checks at every stage of manufacturing to ensure every customer is satisfied with the high-quality product.
4FOnline supports Internet Explorer, Firefox, Google Chrome and Safari. If you are having issues with one of these browsers, try clearing your cookies and temporary internet files, then make sure cookies for 4FOnline website is enabled. This should solve most problems.
If you cannot find the answer to your question here, we recommend you reaching out to our Customer Service Team, and our advisors will be happy to assist you.
If you want to check the latest items from all categories, click “New” in the navigation bar.
Payment menthod
For your convenience, we accept payment by Credit/Debit Cards and PayPal.
We strive to make buying on 4FOnline fast and easy! So, when it comes time to pay for your purchase, you can choose from any of the following payment options:
- PayPal
- Visa, MasterCard, American Express, or Discover
Pay in just a few steps:
1. Select PayPal as your payment method at the checkout.
2. You’ll then be redirected to the PayPal website to proceed with the payment.
3. If you’re already a PayPal customer, you can log in with your user details and confirm the payment. If you’re new to PayPal, you can create a PayPal account and then confirm the payment.
4. You’ll then return to 4FOnline and your order and payment will be complete!
NOTE: Your order will be shipped to your delivery address. Ensure you have selected or entered the correct delivery address. Your Payment will be processed, and a receipt will be emailed to you.
We partner with PayPal to offer secure payment options. PayPal is an online payment service which allows you to pay with your credit or debit card, bank account, or PayPal account balance. Your credit card and bank numbers are never seen by the seller or merchant, and they offer 100% protection against unauthorized payments from your account.
For questions relating to PayPal, PayPal Customer Service representatives are available to assist you with PayPal-specific issues. Send an email for a quick response or contact PayPal Customer Service directly by phone at 1-888-221-1161 (U.S. telephone number)
For more information, visit the PayPal Help Center.
We accept cards with MasterCard, Visa, Discover and American Express symbol.
Keeping your online payments secure is our number one priority. That means you might need to verify your card payment with 3D Secure to complete your transaction. Contact your bank to learn more about 3D Secure authentication.
Encrypted transaction for your safety
4FOnline guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.
You will be charged when we ship your order
If your card transaction is approved, the amount will be reserved immediately, and an order confirmation will be sent to your email address. Your card will not be charged until we ship your order.
If your card transaction isn’t approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.
Transactions under Review
Very few transactions will need to be reviewed. It will be done in 1 business day. You will be notified via email of any updates, or you can just check the user center for the real-time order status.
NOTE: Credit cards can only be tried 10 times per hour, if you have made many failed attempts, the credit card will be locked for one hour. 4FOnline never saves your card number and detail information.
Yes, it is possible. During the checkout process you can choose different addresses.
Please note that this option is only valid for addresses within the same country.
After we receive and process your return, we’ll send you a confirmation email and process your refund to your original form of payment within 3-4 business days. Please note that it may take up to 10 additional business days for your payment method to reflect the refund.
Promotions
The easiest way to receive promo codes is to create an account on 4FOnline and to Sign Up for marketing emails, so we can keep you up-to-date on exclusive codes and sales.
- We offer Free Standard Shipping for every order over $100. Every time. We’ll automatically apply free standard shipping at checkout on every order (no promo code required).
- All items purchased will receive 5% off when 2 items are purchased. Buy 3 or more get 10% off.
If you want to save money on your online purchases, you should create an account on 4FOnline and Sign Up for marketing emails. This way, you will receive promo codes that you can use to get discounts on various products and services. You will also be informed about exclusive codes and sales that are only available to our subscribers. Creating an account is easy and free, and you can unsubscribe from marketing emails at any time.
We also occasionally post promo codes at the top of the 4FOnline home page.
No matter what you buy, if your order total is more than $100, you will get free standard shipping. You don’t need to enter any promo code or coupon to activate this offer. Just add your items to the cart and see the free shipping option at checkout. It’s that simple and convenient.
From time to time, we also offer free shipping promotions. Sign Up for a 4FOnline Account for up-to-date info on launches, special promotions, and fresh newsletters.
From time to time, we’ll offer discounts which can be redeemed with promo codes on 4FOnline. Valid codes can be applied in your cart or at checkout. Here’s how…
In Your Cart:
Underneath your Cart Summary, type your voucher code into the box “Coupon code” and click “APPLY COUPON“.
At Checkout:
You can enter a promotional code by click “HAVE A COUPON? CLICK HERE TO ENTER YOUR CODE” then type your voucher code into the box “Coupon code” and click “APPLY COUPON“
With either option, if the promo code entered is valid, we’ll immediately apply the discount to your order total and show you the updated amount.
- All items purchased will receive 5% off when 2 items are purchased. Buy 3 or more get 10% off.
- A discount will be applied automatically at cart.
- Orders will be confirmed when stocks are confirmed.
- Offer not redeemable for cash.
- All items returned in line with the returns policy will be refunded at the transaction cost. Discounts will not be applied to repurchases after the conclusion of the sale and will be at the prevailing advertised price at the time of repurchase.
- The usual delivery timeframes may be affected due to major events and activities, government restrictions and/or the increase in the number of orders for shipment. We appreciate your understanding.
- Except for any liability that cannot by law be excluded, 4FOnline (including its officers, employees and agents) excludes all liability for any death, personal injury, loss or damage (including loss of opportunity and whether direct, indirect, special or consequential) suffered or incurred by any person (whether arising from any person’s negligence) arising in any way out of or in connection with:
- this promotion.
- any theft, unauthorized access or third-party interference.
- any technical difficulties or equipment malfunction (whether under 4FOnline’ control).
- the cancellation or rescheduling of this promotion.
- In the event of conflicting purchases leading to stock insufficiency, 4FOnline has the right to cancel any purchase. 4FOnline will, of course, inform you immediately and reimburse any payments made.
- 4FOnline is not responsible for any failure to complete your transaction, or any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination of these, or any other technical failures including any damage to any person’s mobile handset or computer related to, or resulting from, this sale.
- 4FOnline does not accept any responsibility for late, lost, incomplete, delayed, corrupted or misdirected transactions, whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.
- Any fraudulent behavior may result in cancellation of any order and/or inability to access the 4FOnline App, 4FOnline Vietnam website or any other 4FOnline website.
- Each Customer must comply with these Terms and Conditions. Each Customer indemnifies and will keep indemnified 4FOnline (including its officers, employees and agents) in relation to all loss and damage whatsoever which is suffered (including but not limited to indirect or consequential loss) by 4FOnline as a direct or indirect result of the Customer acting inconsistently with or breaching any part of these Terms and Conditions.
- 4FOnline reserves the right to amend these terms and conditions at any time and will publicly announce such amendments on 4FOnline App and our website.
- 4FOnline reserves the right to change, limit or cancel this promotion at any time but shall ensure the full benefits to customers who have participated in the program and information related to the change, limitation or cancellation of this promotion will be publicly notified. Nothing in these Terms and Conditions affects the compliance with our General Terms and Conditions, Privacy Policy posted on our website needing your approval prior to purchasing our products as well as your rights under the relevant consumer laws.
If your coupon is not working, the reason will be given when you try to apply the coupon code. Common reasons include:
- The coupon has expired. Online shop vouchers are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running.
- The coupon may have been used already.
- The coupon can only be used a limited number of times and has reached this limit.
- The coupon code has been incorrectly entered. If your code is valid but the discount has not been applied, it might not be valid for the specific item(s) in your cart.
- The items in your cart cannot be used with the coupon. Some coupons are restricted to certain products, categories or promotion pages.
- Each coupon has a limited number of times. If your coupon is not working, maybe your coupon exceeds usage number of time.
- Also, vouchers are not valid in combination with other promotions.
See the Promotions Code Terms and Conditions for more information!
If you need further assistance, contact our Customer Service Team.
Promotion codes do not apply to sale products. If you return an order where a promotion code has been used, the value of the code will not be refunded. The voucher code will not be replaced. Promotion codes are only valid within a certain time. Should you encounter any problems with using a code, please contact our Customer Service Team. Our advisors are happy to assist you.