First and foremost, we want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase. We also understand that on occasion, we won’t be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.
Returns and Exchanges
Customer can return the product within 30 days of delivery for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Return contact info: Please contact our customer service abc345876@gmail.com to get the return address before you make any decision. We will NOT take any responsibility for any return package without a confirmation letter or notice from us.
If there’s damage or a defect with the item or the wrong item was received, the customer must provide photographs of the item received that show the issue and contact us within 3 days of receiving item via abc345876@gmail.com. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.
If a package is returned to the sender by the shipping courier due to Wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund or re-sending the package.
Any loss of products due to the security of customers’ living areas (if shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund if you REFUSE to receive it either.
Replacement (if applicable)
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in replacement at no charge. We typically do not accept returns, refunds or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.
In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.
Shipping
If the return is due to an error of ours, we will accept responsibility for the shipping costs related to the return. If the return is not due to an error of ours, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your item, we will inspect it and immediately notify you of the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Refunds
Method of return: The refund will be made via the same payment method used to make the purchase. You will receive email confirmation of the return once it has been completed.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again, please show the confirmation to your bank so that they can help you and speed up the process. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at abc345876@gmail.com.
Change or Cancel Order
If you would like to cancel or make any amendments to your order, you will need to do so within 24 hours of placing the order. This is due to all our clothing being custom made and the production of orders begins after 24 hours.
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make, and we’ll confirm once the modification has been made. After 24 hours have elapsed, no order modifications are allowed. To check the status of your order, please visit the Track Your Order page.
Note that we focus on email communications for all business related to orders. Please don’t request returns or refunds via Facebook, Instagram, or other social media.