Please enter the email address provided at the time of placing your order, along with the order number that was sent to you via email confirmation. This will allow you to check the order status. If your order has already been shipped, you will find the tracking number on the order status page or in an email notification. If you haven’t received a confirmation email containing your order number, please contact our Customer Service teams for further assistance.
To track your shipping/delivery, please enter your Tracking Number in the box below and press the ‘Track’ button. This number was provided to you in the email notifying you that your order has been shipped.
For example: If you received an email that your order has been shipped with the tracking number ‘#A123Z’, please enter it as ‘A123Z’.
The order number is a unique identifier automatically generated by our system once your order is successfully processed. It is used to track your order status and associate it with other relevant details, such as items ordered, customer information, and payment summary.
Order statuses let you know how far along the order is, starting with “Ordered” and ending with “Shipped”. The following order statuses are used: pending payment, ordered, in progress, in production, on hold, completed, shipped, cancelled, refunded, failed, and authentication required…
A tracking number is a unique identification number assigned to your package or shipment by our partner shipping company. Tracking numbers are used to track the location and status of a shipment in transit. We will provide you with a tracking number via email when the package is shipped, and this number can be used to track the package on our website or on the shipping company’s website.
The status of a shipment indicates where an item is in terms of its physical and geographical location as it goes through the delivery process. The following shipment statuses are used: in transit, diverted, out for delivery, delivered, attempted delivery, canceled, held at customs, awaiting pickup, returned, exception, failure, or delayed…